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The rise in COVID cases has significantly impacted delivery as labour shortages everywhere. We are closely working with our delivery agent and taking every step to make sure there is a COVID free delivery.


 Every order will get tracking information
 12 months warranty included
 Delivery Australia-wide

All items are dispatched from our warehouse in Melbourne or Sydney, Australia within 24 hours after payment has been cleared. We deliver Australia wide, some regional areas may be excluded.

To offer quality products at very low cost, we will always hire the most economical third-party courier companies (Toll Ipec, Direct Freight, Fastway Couriers, Hunter Express) to deliver your order.

*Contact us prior to placing order if you have a preferred courier

It’s important to note that we do not control any third-party courier companies’ operations and cannot be responsible for delivery time frame or delay, any promise or ETA they made to you. We follow a standard delivery time frame as listed below:

• Victoria, approximately 8 - 13 working days;
• NSW, SA, ACT, QLD, approximately 10 - 15 working days;
• WA, NT and TAS, approximately 12- 19 working days.

We are doing everything possible to keep delivering during the Coronavirus pandemic. However, the challenges presented by the pandemic mean there are delays as our business adopts additional safety measures to protect our people and customers. Other factors contributing to delays include fewer domestic transport and increased volumes as more people start shopping online.

Order Track

Once your order is dispatched you will receive a tracking number which can be used on courier’s website to track delivery status. To avoid delivery disappointment, we highly recommend that you contact appointed courier company directly to make an appointment for your desired delivery time.

Toll IPEC: 1300 865 547

Fastway: https://www.fastway.com.au/contact-us/

Hunter Express: 02 9780 4099

Direct Freight: 1300 347 397

Auspost: https://auspost.com.au/mypost/track/#/search

Allied Express: 131373

Standard Delivery Time Frame

Most third-party courier companies will attempt delivery on weekdays during business hours only (9am to 5pm). If you are unable to receive deliveries during business hours please contact us at contact@ozily.com.au and we shall try our best to find a solution to workaround this issue.

What will happen if I won't be at home to accept delivery

To make sure you receive your order in time, unattended delivery / ATL (item to be left without signature) will be set by default for all deliveries unless delivery address is for apartments OR you contact us prior to dispatch that you wish to sign for delivery. In the event of unattended delivery / ATL, buyer accepts the risk for theft or others damages to item left at premise.

We suggest that you have your order delivered to an address where someone will be present during business hours to sign for the delivery.

What if I missed my delivery

If you are not at home and the driver deems it not safe to leave the item at your address, a “sorry we missed you card” will be left and item(s) will be re-directed to your nearest depot. We highly recommend you to pick up the missed item directly from courier’s depot as re-delivery can be arranged but additional charges may apply.

PO Box or Parcel Locker delivery

We cannot deliver to PO boxes or Parcel Lockers because they’re usually too small to accept most of the items we sell. Most of our goods are delivered by courier or specialist furniture carrier directly to your door and require a signature upon delivery.

Delivery Charges

Delivery charges to other states may differ depending on the item’s weight and vary based on your suburb/postcode.